Effective Customer Service Skills

PROGRAM OBJECTIVES

To provide participants with practical integrated set of skills for effectively interacting with external & internal customers.  At the end of the workshop, everyone who participates will be better able to:

  • Understand the concept of effective personal service
  • Provide superior personal service and achieve superior customer satisfaction level

PROGRAM CONTENT

  • Concept of effective customer service
  • How to develop a positive service attitude
  • Identifying and understanding customers’ needs, wants and expectations
  • Communication skills; listening, speaking, questioning, choice of words & tone, body language
  • How to do pacing and mirroring to establish rapport
  • How to be assertive
  • Problem – and solution centered approach
  • Customers attitudes and how to handle them
  • How to handle different customer service situations

LEARNING METHODOLOGY

A proper mix of lectures, Q&A, sharing, discussions, exercises and activities.

RECOMMENDED PARTICIPANTS

  • Customer Service Professional
  • Sales & Marketing related officers/ managers & supervisors
  • Bank Officer/Credit Analysis who handle customers
  • Those groomed for above positions

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
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